How should we remediate the poor planting practices followed by the Council-employed contractor?

Having failed to plant our trees to the agreed specification, the contractor has offered to return in the first week of November to lift and replant many of the trees. We have a concern that lifting and replanting the trees will cause significant additional damage to roots that have already been having a tough time. An alternative approach would be to ask the contractor to enlarge each hole by 30 cm (half a paving slab) on either side, and to fill it with high-quality topsoil. We could then get beneficial micro-organisms working from the side as well from the top. How else might we should remediate the planting practice followed by Gristwood & Toms?
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